Rigas satiksme - Articles and news items

81% of passengers satisfied with public transport in Riga

Issue 6 2014  •  22 December 2014  •  Leona Bemhens, Chairman, Rigas satiksme

In an interview for Eurotransport, Leons Bemhens – the company’s Chairman of the Board, discusses passenger and staff satisfaction levels, the ordering and delivery of new vehicles, plus the city’s increasingly popular electronic payment system…

Riga keeps on modernising public transport and electronic services

Issue 6 2012  •  22 January 2013  •  Leons Bemhens, Chairman of the Board, RP SIA Rīgas satiksme

During the last two years, Rīgas satiksme (the Riga public transport company) has continued its programme of significant changes by successfully developing the potential of electronic payment services, expanding the fleet of low-floor trams as well as achieving the best passenger satisfaction results in the last 14 years.

Riga keeps on developing electronic payments: On 1 May 2009, the Riga public transport company fully implemented a unified electronic payment system which enabled passengers to pay their fare electronically by means of e-tickets. The new payment system allows personification of customers with a much wider variety of tickets, as well as enabling payments via the internet. The implementation of the e-ticket resulted in new types of tickets, which immediately gained popularity among pass – engers (particularly those to be used for 10 or 20 trips). There is a wide range of e-tickets available to passengers: blue personalised and non-personalised plastic smartcards, yellow cardboard tickets, whose design is changed twice a year, and paper tickets sold by drivers, which are most frequently bought by nonfrequent public transport users and tourists. The latest version of the e-ticket, introduced on 21 November 2011, is valid for 50 trips. The ticket can be loaded onto blue (personalised and non-personalised) e-tickets.

Riga upgrades public transport services and rolling stock

Issue 6 2010  •  15 December 2010  •  Leons Bemhens, Chairman of the Board, Rīgas satiksme

Riga’s public transport has undergone significant changes in recent years. The electronic payment system has been introduced successfully, and after the renovation of the bus fleet, tram and trolleybus renovations have now started, accompanied by modernisation of the infrastructure.

Transfer to e-ticket The 1 March 2009 was a remarkable day for Riga. On this day, Latvia’s capital city started using the unified electronic payments system in public transport, or the transfer to the e-ticket, known in Riga as ‘e-talons’. A rather short period of time, just two months (March and April), was given to replace the old system with the new one, and the new payments system was fully operable as of 1 May 2009.

Riga implements one of the most progressive payment systems in public transport

Issue 4 2009, Past issues  •  20 September 2009  •  Leon Bemhens, Chairman, Rigas satiksme

Nowadays, many local authorities take increasing care of their residents’ comfort in public transport, and hundreds of cities worldwide have already implemented and are operating electronic payment systems. One of the latest and most progressive systems was launched in Riga, the capital of Latvia, which, together with its suburbs, is home to almost one million […]