Passenger Focus - Articles and news items

Passenger Experience In-Depth Focus 2017

Issue 4 2017, Supplements, Z homepage promo  •  29 August 2017  •  Eurotransport

In this Passenger Experience In-Depth Focus: Enhancing digital dialogue with customers, using customer information to improve customer satisfaction and how raising awareness has improved customer satisfaction for the Midland Metro.

Keeping London’s evolving bus fleet moving

Issue 4 2017, Z homepage promo  •  29 August 2017  •  Ian Foster, Engineering Director for Metroline

Ian Foster, Engineering Director for Metroline, details the challenges of servicing a constantly changing London bus fleet.

New shuttle service launched in New York City

Industry news  •  7 August 2017  •  Eurotransport

Ford Motor Co is launching its crowd-sourced shuttle service Chariot in New York City, aiming to provide new mobility solutions to consumers.

Combating crime and anti-social behaviour on public transport

Transport Extra, Z homepage promo  •  14 July 2017  •  Transport for Greater Manchester

Eurotransport sits down with Transport for Greater Manchester to find out more about Travelsafe and how it’s combating anti-social behaviour.

First Bus appoints Customer Service Improvement Director

Industry news  •  9 June 2017  •  Eurotransport

First Bus has announced the appointment of Elaine Rosscraig to a newly created role of Customer Service Improvement Director.

Xplore Dundee and the importance of passenger experience

Transport Extra, Z homepage promo  •  3 May 2017  •  Elsie Turbyne, Managing Director of Xplore Dundee

Elsie Turbyne, Managing Director of Xplore Dundee discusses their Transport Focus survey results and the importance of passenger experience.

New report states the need for the integration of Door-to-Door transport services

Industry news  •  2 May 2017  •  Eurotransport

A new report by the Transport Committee has stated the need for integration of door-to-door transport services.

On-board infotainment: choose the profitable route

Transport Extra, Z homepage promo  •  13 April 2017  •  Roger Matthews, Managing Director of GoMedia

GoMedia managing director Roger Matthews explores how train operators should take advantage of their on-board infotainment system to drive ancillary revenue and form deeper relationships with passengers.

The future of bus transfers?

Industry news  •  5 April 2017  •  Eurotransport

To make airport bus transfers a more attractive option, Amadeus is announcing new partnerships with Distribusion and Betterez.

Survey reveals what customers think of Coventry buses

Industry news  •  30 March 2017  •  Eurotransport

The latest survey of National Express bus passengers in Coventry shows that 89% of them are happy with the service they receive – 5% higher than last year.

Xplore Dundee passenger satisfaction score higher than the country’s average

Industry news  •  22 March 2017  •  Eurotransport Magazine

The latest survey by Transport Focus has shown that 91% of Xplore Dundee bus passengers are happy with its service; a score which is higher than the Scottish average.

First Bus responds to its Transport Focus survey results

Industry news  •  22 March 2017  •  Eurotransport Magazine

Independent watchdog, Transport Focus, has released the results of its autumn 2016 Bus Passenger survey and First Bus has responded to its positive results.

Reading Buses score well in Transport Focus bus survey

Industry news  •  22 March 2017  •  Eurotransport magazine

Reading Buses has scored a 93% overall satisfaction score in the latest Passenger Focus bus survey.

Go-Ahead joins with RNIB to improve bus travel for blind and partially sighted people

Industry news  •  22 March 2017  •  

Go-Ahead has signed up to the RNIB’s (Royal National Institute of Blind People) Bus Charter, to ensure services are accessible for passengers with sight loss. The ‘We’re On Board’ Bus Charter, which sets out 13 commitments, aims to help improve travel for blind and partially sighted people. Go-Ahead has partaken in ‘Swap With Me’ events as […]

New app will help design suitable transport for people with sight loss

Industry news  •  21 March 2017  •  Eurotransport Magazine

The Transport Systems Catapult (TSC) is using smartphone technology to help design transport suitable for people with sight loss conditions.

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