The heart of Lothian Buses continues to beat

22 January 2013  •  Author(s): Alan Black, Operational Control Room Manager, Lothian Buses

In operation 24 hours a day, seven days a week, 365 days a year, the control room is the hub of Lothian Buses – supporting our depots and 650-strong fleet of buses that cover 55 routes in Edinburgh, Midlothian and East Lothian. Looking after the daily transportation of over 350,000 users, putting customers first, and further enhancing their travel experience is our priority.

Lothian Buses has one of the youngest bus fleets in the UK and, since 2000, has invested over £130 million in new state-of-the-art vehicles, becoming entirely easy access low-floor eight years ahead of the government mandated deadline. As part of our on-going investment, we refurbished the heart of our day-to-day operations at an investment of £1 million, to create our new control room.

The objective of the 20-strong team in the control room is to maintain the smooth operation of Lothian Buses via radio communi – cation, Automatic Vehicle Location (AVL) system and updating our website’s live service status board and Twitter feed. It has also enabled us to develop our information services to include phone apps and digital information boards at bus stops.

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