An open road to a streamlined future

22 July 2010  •  Author(s): Mark Elliott, Commercial Director, Accenture Infrastructure & Transportation Services

Open payment systems, which permit a range of payment options for consumers, are inevitable for public transportation. Customers want to be able to breeze through the metro turnstiles by simply ‘tapping’ one of their existing payment cards, such as a bank-issued debit card. Even easier, they may relish the opportunity of passing their mobile phones over a sensor as they board the cross town bus, which pays their fare. These days are coming soon. However, before we celebrate this convenient, high-tech future, we should come to terms with today’s reality. The challenges in implementing an open payment environment should never be underestimated.

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