Passenger Experience In-Depth Focus 2017

29 August 2017  •  Author(s): Eurotransport

In our latest Passenger Experience In-Depth Focus:

  • Eurotransport magazine issue 4 2017, passenger experience in-depth focusThe UX-factor: enhancing digital customer dialogue
    Ruud van der Ploeg, Secretary General of the European Metropolitan Transport Authorities (EMTA)
  • How passenger information contributes to passenger satisfaction
    Gary Umpleby, UK Business Advisor, Hogia Transport Systems Ltd
  • Passenger satisfaction via passenger awareness
    Phil Hewitt, Metro Programme Director, Transport for West Midlands

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