New TfL map to help people with conditions including claustrophobia and anxiety

6 July 2017  •  Author(s): Eurotransport

Transport for London has launched a new map that shows which stations and sections of the TfL network are underground.

New TfL map to help people with conditions including claustrophobia and anxiety

The new addition to TfL’s Tube maps will help a range of customers, particularly those with claustrophobia or other anxiety conditions, to navigate the network more comfortably by showing them routes they can take to avoid areas with large stretches of tunnels.

There are 270 stations on the Tube network, but more than half are actually above ground, with the Victoria and Waterloo and City lines being the only lines that are wholly underground. In the new design, parts of the lines on Harry Beck’s iconic map have been given a grey overlay to illustrate which stations or sections of track are underground. The new map also shows which London Overground, DLR and TfL Rail services are in tunnels.

The tunnels map has been created following suggestions from customers living with claustrophobia or anxiety conditions who find it difficult using the Tube. It is one of the many ways that TfL is working to improve the travel experiences of customers using public transport in London.

Nicky Lidbetter, Chief Executive from Anxiety UK, said: “For those with anxiety conditions such as panic attacks and claustrophobia, we know that travel by the underground can be problematic and challenging. This new map is an excellent resource for those wishing to avoid journeys where there are tunnels; serving as a great pre-journey planning aid and increasing access to public transport. I sincerely hope that the map will encourage those with claustrophobia and/or panic attacks who have previously avoided this form of public transport out of fear, to re-consider their use of the Tube.”

Mark Evers, Director of Customer Strategy for TfL, said: “This new map is just one of the tools we have created in response to feedback from our customers on how we can make the transport network more accessible, making travelling easier and more comfortable for all our customers.”

 The map can be downloaded here – https://tfl.gov.uk/tubetunnelmap

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