Authorities upgrade passenger information

24 June 2005  •  Author(s): James Abbott, Technical Editor

Public transport services can be confusing in busy cities. This is especially the case for occasional users who are unfamiliar with the system. These are the people that city authorities are seeking to draw out of their cars. An unhappy time using public transport – getting on the wrong bus, tram or train, or anxiety about doing so – is just the sort of experience that will send such people back to their cars.

For this reason many public transport authorities are spending large sums on upgrading their passenger information systems. Not only do passengers want to be reassured they are getting on the right vehicle when it arrives, they also want to be told how long they have to wait for the next service.

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