Xplore Dundee passenger satisfaction score higher than the country’s average

22 March 2017  •  Author(s): Eurotransport Magazine

The latest survey by Transport Focus has shown that 91% of Xplore Dundee bus passengers are happy with its service; a score which is higher than the Scottish average.

Credit: National Express

The survey also shows that nine out of ten of Xplore Dundee’s passengers are very or fairly satisfied with their journeys and the operator’s overall score is 1% higher than the 90% awarded in the last survey, carried out in 2014. This means that passengers in Dundee are among the happiest in Scotland, with the overall journey satisfaction for bus in Scotland in 2016 being 90%.

“I’m encouraged by the results which have emerged from the latest Transport Focus survey,” said Elsie Turbyne, Managing Director of Xplore Dundee. “I’m glad to see that even more of our passengers are happy with the service they’re receiving and consider their journeys to be safe and accessible.”

The survey is based on customers’ opinions on various aspects of bus travel, including waiting time, punctuality, bus stops, travel information and journey times. However, the results also show that passengers are less satisfied with journey times, and noted that congestion and roadworks are having an impact on their travel.

“We will take a close look at how we can make improvements, taking into account what these passengers have told us”

“There are areas we need to work on, and we will take a close look at how we can make improvements, taking into account what these passengers have told us,” Ms Turbyne continued. “Journey times and punctuality will always be affected by external factors but we will continue to work with our local authority partners to ensure we keep Dundee moving as safely and efficiently as possible.

“We are working hard throughout this year to retain our high standards of service and to achieve more in those areas where customers are telling us they’d like to see improvements.” 

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