AVL system evolution at Omnipart

23 June 2006  •  Author(s): ET

Customers’ requirements for Automated Vehicle Location systems (AVL) are changing. During the last 10 years, public authority funding has been reduced and gradually redirected to meet different requirements. Paradoxically, the expectations of authorities on transport operators has actually increased, especially in terms of performance and quality. Simultaneously, transport operators are experiencing increased competition from both operators in adjoining areas and from some important foreign companies. Last but not least, the end-user of the service, the passenger, has increasingly high expectations of the transport system and in particular requires very sophisticated and accurate real-time information about many things, including arrival times and connections. Most significantly, as competition increases and expectations of service rise, many smaller operators are seeking to offer the same levels of customer service as were previously only possible for the larger operators in cities and principal towns.

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