Midland Metro receives ISO 9001 accreditation

Midland Metro has been awarded ISO 9001 accreditation which recognises high-quality operations and maintenance procedures.

Midland Metro has achieved the internationally respected certification, ISO 9001, which recognises high-quality operations and maintenance procedures.

Ben Ackroyd, Midland Metro Director, said: “I’m very proud of the whole team for achieving this standard. Special credit to all the hard work the engineering team have done getting our new fleet of trams up and running.

ISO 9001 recognises high-quality operations and maintenance procedures at Midland Metro

“I’m particularly pleased because to gain ISO 9001, companies have to demonstrate their absolute commitment to customer satisfaction by setting out – and being judged on – what needs to be in place to consistently meet customer requirements.”

In addition, operator National Express West Midlands was awarded a four-star rating by the British Quality Foundation (BQF) in their first ever assessment against the European Foundation for Quality Management (EFQM) framework.

Dean Finch, National Express Group Chief Executive, said at the time: “I am determined that we embed Operational Excellence across all of our divisions and I am especially pleased to see that it is now being recognised by prestigious external bodies like the British Quality Foundation. I see it as crucial to our future success as a business. We must continuously strive to keep improving and deliver excellent services to our customers.”