DLR goes from strength to strength

13 June 2007  •  Author(s): Jonathan Fox, Director, Docklands Light Railway Limited

Docklands Light Railway (DLR) has enjoyed a hugely successful 12 months, recently carrying 60 million passengers for the first time in its 20-year history. The railway, part of Transport for London (TfL), is also undergoing a comprehensive programme of extensions and enhancements to meet demand and link to further areas in and around its network in East and South East London.

DLR’s record-breaking user numbers have resulted in part due to its consistently excellent punctuality levels – over 97% of trains arrive within three minutes of the scheduled time, the best for rail in mainland UK – and highest ever overall customer satisfaction levels, at 96%. Meanwhile DLR continues to directly serve prominent commuter areas such as Canary Wharf and a variety of locations that previously suffered from poor transport links.

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