Transport for London announces new Congestion Charge and Low Emission Zone service provider

14 January 2014  •  Author(s): Transport for London

  • Capita to take over day-to-day operation of schemes from October 2015
  • New contract will deliver improved efficiency with faster, simpler payment processes
  • Other proposed improvements include enabling Auto Pay customers to use Direct Debit, online applications for discounts and reimbursements for charges paid by NHS patients and staff

Transport for London (TfL) today (Tuesday 14 January) announced that Capita Plc has been selected as the service provider for a new Congestion Charging and Low Emission Zone contract. The decision follows a 12-month competitive tendering process.

Capita will be responsible for the day-to-day operation of the Congestion Charging and Low Emission schemes from October 2015, when the current contract with IBM expires. Capita will provide the IT, back office systems and customer contract centre for the Congestion Charge and Low Emission Zone schemes. The contract is for five years and includes an option to extend for a further five years.

Capita has also successfully bid for a traffic enforcement notice processing contract, which includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.

The contracts are worth a total of £145m over five years and provide good value for money as Capita will be responsible for delivering a number of improvements to the Congestion Charge scheme. The changes, currently subject to a public consultation, include enabling CC Auto Pay customers to pay via Direct Debit, in addition to the existing option of paying with a registered debit or credit card; the introduction of a simple online registration process for discounts – moving away from postal and phone registration; and introducing reimbursements for charges paid via CC Auto Pay by NHS patients and staff.

Garrett Emmerson, TfL’s Chief Operating Officer for Surface Transport said: “Capita has been selected to fulfil these contracts because they are well equipped to meet our operational and technical requirements. The contract provides good value for money and includes the provision for a number of improvements to the Congestion Charge scheme that will make things easier and more straightforward for customers. Capita bring with them a wealth of experience, as they were responsible for creating the technology and systems that enabled us to launch the Congestion Charge in 2003.”

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