New App makes bus travel easier for Glasgow customers

8 May 2013  •  Source: FirstGroup

Ahead of the launch of First Glasgow’s brand new bus network simpliCITY, on 26 May, the company is promoting the First Bus App – a free app which is designed to improve the convenience and availability of information to bus customers.

First Bus App“We will be doing everything we possibly can to ensure our customers understand and are familiar with the changes that we will be making to the network,” said Ronnie Park, Managing Director of First Glasgow. “The First Bus app, which can be downloaded and used now, will prove a valuable tool as we prepare for a smooth transition from the old network to the new one.

“We are always looking at new ways to improve our customers’ experiences and encourage more people to use our services. I am already a regular user of the app and so I can certainly wholeheartedly recommend it to our passengers – it’s a fantastic app.”

He added: “I can reassure our customers, that we have a range of other initiatives that will help communicate details of the new network. Our entire business is gearing up for the launch of simpliCITY – we are looking forward to putting in place a network that will significantly improve and simplify services for the majority of our customers.”

The App has been developed by First Glasgow’s parent company, First Bus, and is now available to download from app stores for Android and iPhone mobile users.

The new app will make it easier for customers to plan their journeys while on the move. Every one of Great Britain’s 300,000 bus stops are included on the app’s map and thanks to the Global Positioning System (GPS), users can find local bus stops, bus route maps, service updates and real-time bus departure information, where it is available.

Users can save particular bus stops to a ‘Favourites’ list for journeys they make regularly, like going to work or visiting friends and relatives. The App will also provide users with First Glasgow information such as the types of ticket available, any service disruptions, and updates relating to what is happening within the company.

The app’s timetable and live information, which includes all bus operators in Great Britain, is jointly provided by Traveline and First.

For more information or to download the app, visit www.firstgroup.com/glasgow

SimpliCITY, First Glasgow’s new network will begin on May 26. It will provide a host of benefits for customers, including:

  • First Glasgow will run SimpliCITY services every ten minutes or better during the day with many routes enjoying buses every five minutes.
  • First will provide complementary wi-fi on more of its buses, with almost 300 to be in service by the end of the year.
  • The network will be simplified, with many routes altered and re-numbered, making it easier for all customers to understand and use First Glasgow services.

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