Vienna - Articles and news items
Industry news • 2 November 2015 • Katie Sadler, Digital Content Producer, Eurotransport
Public transport operator Wiener Linien has awarded a contract to electrify new sections of Vienna’s U1 Line to SPL Powerlines Austria.
Issue 5 2014 • 24 October 2014 • Günter Steinbauer – CEO of Wiener Linien
Vienna – the Austrian capital – is rapidly growing and, for many years in a row, has been rated as the city with the highest quality of life in the world. Vienna’s population has grown used to this headline in recent years. At the beginning of 2014, Vienna had a population of exactly 1,765,649, an increase of 24,000 from the previous year. The city has seen its population grow by approximately 200,000 inhabitants since 2000. Statistics Austria expects that Vienna will be home to over two million people by 2029 – however, this presents significant challengers for the city’s administration, particularly in the field of transport, writes Günter Steinbauer – CEO of Wiener Linien – the city’s provider of transport services…
Issue 5 2011 • 31 October 2011 • Günter Steinbauer, CEO, Wiener Linien
The Viennese love their public transport. Thirty-six percent of all trips within Austria’s capital are made by subway, tram and bus. This makes Vienna an international leader in the field of public transport – and that is certainly quite something.
Alongside having good infrastructure and modern vehicles, there is no doubt that customer focus is the most important factor for this popularity. This is also illustrated in the current customer satisfaction studies of Wiener Linien: no less than 95% of the 900 respondents surveyed evaluated the service of Wiener Linien as good – a plus of 2% compared with the previous year.
However, Wiener Linien is not resting on its laurels; not only is it trying to maintain high customer satisfaction but also to boost it even further through different means.
The launch of its social media presence in March 2011 constituted another step towards greater customer orientation and customer satisfaction, making Wiener Linien a pioneer amongst European local public transport providers.