Transport Focus - Articles and news items

Survey reveals what customers think of Coventry buses

Industry news  •  30 March 2017  •  Eurotransport

The latest survey of National Express bus passengers in Coventry shows that 89% of them are happy with the service they receive – 5% higher than last year.

Xplore Dundee passenger satisfaction score higher than the country’s average

Industry news  •  22 March 2017  •  Eurotransport Magazine

The latest survey by Transport Focus has shown that 91% of Xplore Dundee bus passengers are happy with its service; a score which is higher than the Scottish average.

First Bus responds to its Transport Focus survey results

Industry news  •  22 March 2017  •  Eurotransport Magazine

Independent watchdog, Transport Focus, has released the results of its autumn 2016 Bus Passenger survey and First Bus has responded to its positive results.

Reading Buses score well in Transport Focus bus survey

Industry news  •  22 March 2017  •  Eurotransport magazine

Reading Buses has scored a 93% overall satisfaction score in the latest Passenger Focus bus survey.

Transport Focus launch latest Bus Passenger Survey

Industry news  •  22 March 2017  •  Eurotransport Magazine

Independent watchdog, Transport Focus, has published the results of its autumn 2016 Bus Passenger Survey, with 87% of all passengers in England being satisfied with their local bus service (up 1% from 2015 figures).

Passengers surveyed on design of new Tyne and Wear Metro trains

Industry news  •  7 February 2017  •  Katie Sadler, Eurotransport

Tyne and Wear Metro passengers have approved the design of its new trains according to a survey published by Transport Focus.

Putting passengers at the heart of transport design

Transport Extra  •  16 September 2016  •  Linda McCord, Senior Passenger Manager, Transport Focus

Linda McCord explains that getting feedback from passengers on what they want from their travel experience goes a long way to improving passenger satisfaction…