Thomas Kritzer - Articles and news items
Issue 1 2014 • 3 March 2014 • Thomas Kritzer, Head of Security and Service Department, Wiener Linien
The public transport sector’s core business is a delivery of service. Service stands first for transportation from one point to another, but – as every user will agree – it also includes many other aspects. A high quality service needs well-trained staff to support operations and customers. In the field of public transport security, staff play a major additional role – the presence of staff is one of the key factors for customer perception during their use of public transport networks…
Fall in Metrolink crime creates rise in passenger satisfaction (Peter Cushing, Metrolink Director, Transport for Greater Manchester)
Staff: essential for improving the perception of network security? (Thomas Kritzer, Chairman, UITP Security Commission)
Demand for lone worker protection set to rise in the transport sector (Patrick Dealtry, Chairman of the Lone Worker Section of the British Security Industry Association)
Issue 6 2011 • 3 January 2012 • Thomas Kritzer, Deputy Head of Metro Operations, Wiener Linien, Chairman of the UITP Security Commission and Eurotransport Editorial Board Member
Big events in urban areas involving lots of customers are a regular challenge for public transport operators. Wiener Linien has decades of experience in successfully managing big events and lots of customers.
Shortly before Euro 2008, the European football cup held in Austria and Switzerland, Wiener Linien opened a new station on the metro line U2 close to the Viennese football stadium, only about 200m away. Different to other public transport operators, Wiener Linien could build a new station right from the planning phase. The challenge was to give a great number of the approximate 50,000 spectators a high quality public transport travel opportunity, very close to the stadium. Transport before the event is challenging, but easier, as people reach the site over a longer period of time. However, at the end of an event, no matter if it is a football match or a rock concert, a huge number of people want to use public transport – immediately and all at the same time.
It was clear that a normal station ‘setting’ would not meet the requirements of such an event. Wiener Linien, together with architects and supported by the Österreichisches Institut für Schul- und Sportstättenplanung (Austrian Institute for planning of school and sport venues), developed a station building to be used as a ‘normal’ metro station, but also as a station fitting for big events.
Issue 1 2011 • 25 February 2011 • Thomas Kritzer, Deputy Head of the Metro Operations Department, Wiener Linien and Vice-Chairman of the UITP Security Commission, and Lindsey Barr, Manager, UITP Security Commission
Such is the title of a new UITP brochure which focuses on the experiences and challenges of Video Surveillance Systems, commonly known as ‘CCTV1’, as a security tool in public transport.
The International Association of Public Transport (UITP) is the international network for public transport authorities and operators, policy decision-makers, scientific institutes and the public transport supply and service industry. Covering all modes of public transport, it acts as a platform for worldwide co-operation, business development and the sharing of know-how between its 3,400 members from 92 countries.
30 years of safe and secure metro operation in Vienna: Successful strategies and future developments
Modern public transport in a large city is expected to keep transit times short, but it is also expected to give potential customers a feeling of comfort, safety and security. These factors play a major role in city dwellers’ choice of transport modes. Thirty years of successful metro service with growing ridership confirm the expedience of previous safety and security strategies. New plans and concepts for future policies are designed to continue this success story in the next decades.
Vienna is not only one of the most beautiful cities but also a city where urban transit is much appreciated and accepted by the population. This is mirrored in a trend reversal in favour of public transport, the modal split between public transport and motorised individual transport being at a ratio of 35% to 34% (2006).