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Passenger Satisfaction - Articles and news items

Putting passengers at the heart of transport design

Transport Extra  •  16 September 2016  •  Linda McCord, Senior Passenger Manager, Transport Focus

Linda McCord explains that getting feedback from passengers on what they want from their travel experience goes a long way to improving passenger satisfaction…

Every journey matters — a pan-TfL Customer Information Strategy

Issue 1 2016, Transport Extra  •  25 August 2016  •  Silke Elvery, Strategy and Planning Manager, Transport for London (TfL)

Silke Elvery provides details of TfL’s Customer Information Strategy and how it supports the fact that customers ultimately want an empowered and easy experience…

Tram Passenger Survey reveals continual rise in passenger satisfaction

Industry news  •  24 May 2016  •  Katie Sadler, Digital Content Producer, Eurotransport

Satisfaction amongst tram users has increased to 92 percent according to the latest Transport Focus Tram Passenger Survey.

Bus Passenger Survey reveals varied satisfaction across the country

Industry news  •  14 March 2016  •  Katie Sadler, Digital Content Producer, Eurotransport

Transport Focus has revealed results of its annual bus passenger survey showing 86 percent of passengers were satisfied with their bus service. However, opinion on value for money and punctuality varied widely across the UK.

Real-time information improves Stockholm bus passenger satisfaction

Industry news  •  11 January 2016  •  Katie Sadler, Digital Content Producer, Eurotransport

Bus operator Keolis has installed real-time passenger information technology provided by Hogia to improve its bus passenger satisfaction rating in Stockholm.

The mobile revolution in public transport

Issue 5 2015  •  2 November 2015  •  Laurent Kocher, Keolis Group’s Executive Vice President – Marketing, Innovation and Services

For Eurotransport, Laurent Kocher, Keolis Group’s Executive Vice President – Marketing, Innovation and Services, discusses the impact of mobile and digital technologies on public transport and how to leverage these innovations to improve the customer experience.

Whitepaper: Improving transportation safety, efficiency, and the customer experience with the Internet of Things (IoT)

Whitepapers  •  15 October 2015  •  Kontron

Digital information has become the life blood of the transportation industry with networks of computer chips and sensors integral to nearly every aspect…

Research project to improve access to multimodal transport information

Industry news  •  20 August 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

A two year research project to improve access to multimodal transport information has been awarded by Innovate UK to Arup and ten consortium partners.

First announces new bus driver training programme

Industry news  •  26 June 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

A new bus driver training programme has been launched by First Bus following successful trials focusing on safety and customer service.

Foreword: Listening to passengers to improve bus services

Issue 2 2015  •  6 May 2015  •  Linda McCord, Passenger Manager at Transport Focus

What are bus passengers telling us? “Reduce journey time; 30 minutes is tiring.” “Less heavy use of brakes by the driver…” “Would like a bit more leg room behind the seats…” These are just a few of the thousands of comments we have gathered during the latest Bus Passenger Survey (BPS), writes Linda McCord, Passenger Manager at Transport Focus…

Positive feedback in latest Tram Passenger Survey

Industry news  •  30 April 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

Passenger Focus has announced results of the latest Tram Passenger Survey conducted in March 2015.

Safety & Security supplement 2013

Issue 4 2013, Supplements  •  23 August 2013  •  Peter Cushing, Thomas Kritzer, Patrick Dealtry

Fall in Metrolink crime creates rise in passenger satisfaction (Peter Cushing, Metrolink Director, Transport for Greater Manchester)
Staff: essential for improving the perception of network security? (Thomas Kritzer, Chairman, UITP Security Commission)
Demand for lone worker protection set to rise in the transport sector (Patrick Dealtry, Chairman of the Lone Worker Section of the British Security Industry Association)

The passenger is always right!

Issue 3 2013  •  3 July 2013  •  Dagmar Röller, Communications Manager, Polis

Who knows better about the quality of buses, trams and metros than its users? Within the ENERQI project – co-funded by the Intelligent Energy Europe programme of the European Commission – a methodology has been developed allowing operators to listen to their customers and to improve the quality of public transport based on customer observations taken on a continuous basis.

 

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