Passenger Satisfaction - Articles and news items

Scottish Citylink announce service improvements in the Highlands

Industry news  •  28 April 2017  •  Eurotransport

Scottish Citylink has announced service improvements for customers in the Highlands with the introduction of a revised timetable.

Enabling real accessibility for all

Industry news  •  3 April 2017  •  Q'Straint

Since 1st January 2016 it’s been a requirement that all full size single deck buses over 7.5 tonnes must be fully accessible; all double deckers from January 1st 2017…

Arriva signs up to RNIB’s Bus Charter to improve travel for blind and partially sighted passengers

Industry news  •  29 March 2017  •  Eurotransport

Arriva UK Bus announces sign up to the RNIB’s Bus Charter to ensure services are accessible for customers with sight loss.

New customer services director announced for Nexus

Industry news  •  28 March 2017  •  Eurotransport

Nexus, the public body which owns and manages the Tyne and Wear Metro, has announced Huw Lewis as its new Customer Services Director.

Transport Focus launch latest Bus Passenger Survey

Industry news  •  22 March 2017  •  Eurotransport Magazine

Independent watchdog, Transport Focus, has published the results of its autumn 2016 Bus Passenger Survey, with 87% of all passengers in England being satisfied with their local bus service (up 1% from 2015 figures).

Blackpool Tramway is more popular than ever

Industry news  •  1 March 2017  •  Rachael Harper

Blackpool Tramway is proving extremely popular, hitting a major milestone with five million passengers having used the service since April 2016.

Putting passengers at the heart of transport design

Transport Extra  •  16 September 2016  •  Linda McCord, Senior Passenger Manager, Transport Focus

Linda McCord explains that getting feedback from passengers on what they want from their travel experience goes a long way to improving passenger satisfaction…

Every journey matters — a pan-TfL Customer Information Strategy

Issue 1 2016, Transport Extra  •  25 August 2016  •  Silke Elvery, Strategy and Planning Manager, Transport for London (TfL)

Silke Elvery provides details of TfL’s Customer Information Strategy and how it supports the fact that customers ultimately want an empowered and easy experience…

Tram Passenger Survey reveals continual rise in passenger satisfaction

Industry news  •  24 May 2016  •  Katie Sadler, Digital Content Producer, Eurotransport

Satisfaction amongst tram users has increased to 92 percent according to the latest Transport Focus Tram Passenger Survey.

Bus Passenger Survey reveals varied satisfaction across the country

Industry news  •  14 March 2016  •  Katie Sadler, Digital Content Producer, Eurotransport

Transport Focus has revealed results of its annual bus passenger survey showing 86 percent of passengers were satisfied with their bus service. However, opinion on value for money and punctuality varied widely across the UK.

Real-time information improves Stockholm bus passenger satisfaction

Industry news  •  11 January 2016  •  Katie Sadler, Digital Content Producer, Eurotransport

Bus operator Keolis has installed real-time passenger information technology provided by Hogia to improve its bus passenger satisfaction rating in Stockholm.

The mobile revolution in public transport

Issue 5 2015  •  2 November 2015  •  Laurent Kocher, Keolis Group’s Executive Vice President – Marketing, Innovation and Services

For Eurotransport, Laurent Kocher, Keolis Group’s Executive Vice President – Marketing, Innovation and Services, discusses the impact of mobile and digital technologies on public transport and how to leverage these innovations to improve the customer experience.

Whitepaper: Improving transportation safety, efficiency, and the customer experience with the Internet of Things (IoT)

Whitepapers  •  15 October 2015  •  Kontron

Digital information has become the life blood of the transportation industry with networks of computer chips and sensors integral to nearly every aspect…

Research project to improve access to multimodal transport information

Industry news  •  20 August 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

A two year research project to improve access to multimodal transport information has been awarded by Innovate UK to Arup and ten consortium partners.

First announces new bus driver training programme

Industry news  •  26 June 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

A new bus driver training programme has been launched by First Bus following successful trials focusing on safety and customer service.

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