Passenger Satisfaction - Articles and news items
Industry news • 28 April 2017 • Eurotransport
Scottish Citylink has announced service improvements for customers in the Highlands with the introduction of a revised timetable.
Industry news • 29 March 2017 • Eurotransport
Arriva UK Bus announces sign up to the RNIB’s Bus Charter to ensure services are accessible for customers with sight loss.
Industry news • 28 March 2017 • Eurotransport
Nexus, the public body which owns and manages the Tyne and Wear Metro, has announced Huw Lewis as its new Customer Services Director.
Industry news • 22 March 2017 • Eurotransport Magazine
Independent watchdog, Transport Focus, has published the results of its autumn 2016 Bus Passenger Survey, with 87% of all passengers in England being satisfied with their local bus service (up 1% from 2015 figures).
Transport Extra • 16 September 2016 • Linda McCord, Senior Passenger Manager, Transport Focus
Linda McCord explains that getting feedback from passengers on what they want from their travel experience goes a long way to improving passenger satisfaction…
Silke Elvery provides details of TfL’s Customer Information Strategy and how it supports the fact that customers ultimately want an empowered and easy experience…
Industry news • 24 May 2016 • Katie Sadler, Digital Content Producer, Eurotransport
Satisfaction amongst tram users has increased to 92 percent according to the latest Transport Focus Tram Passenger Survey.
Industry news • 14 March 2016 • Katie Sadler, Digital Content Producer, Eurotransport
Transport Focus has revealed results of its annual bus passenger survey showing 86 percent of passengers were satisfied with their bus service. However, opinion on value for money and punctuality varied widely across the UK.
Industry news • 11 January 2016 • Katie Sadler, Digital Content Producer, Eurotransport
Bus operator Keolis has installed real-time passenger information technology provided by Hogia to improve its bus passenger satisfaction rating in Stockholm.
Issue 5 2015 • 2 November 2015 • Laurent Kocher, Keolis Group’s Executive Vice President – Marketing, Innovation and Services
For Eurotransport, Laurent Kocher, Keolis Group’s Executive Vice President – Marketing, Innovation and Services, discusses the impact of mobile and digital technologies on public transport and how to leverage these innovations to improve the customer experience.
Whitepaper: Improving transportation safety, efficiency, and the customer experience with the Internet of Things (IoT)
Whitepapers • 15 October 2015 • Kontron
Digital information has become the life blood of the transportation industry with networks of computer chips and sensors integral to nearly every aspect…
Industry news • 20 August 2015 • Katie Sadler, Digital Content Producer, Eurotransport
A two year research project to improve access to multimodal transport information has been awarded by Innovate UK to Arup and ten consortium partners.