Passenger Satisfaction - Articles and news items
Transport Extra • 16 September 2016 • Linda McCord, Senior Passenger Manager, Transport Focus
Linda McCord explains that getting feedback from passengers on what they want from their travel experience goes a long way to improving passenger satisfaction…
Silke Elvery provides details of TfL’s Customer Information Strategy and how it supports the fact that customers ultimately want an empowered and easy experience…
Industry news • 24 May 2016 • Katie Sadler, Digital Content Producer, Eurotransport
Satisfaction amongst tram users has increased to 92 percent according to the latest Transport Focus Tram Passenger Survey.
Industry news • 14 March 2016 • Katie Sadler, Digital Content Producer, Eurotransport
Transport Focus has revealed results of its annual bus passenger survey showing 86 percent of passengers were satisfied with their bus service. However, opinion on value for money and punctuality varied widely across the UK.
Industry news • 11 January 2016 • Katie Sadler, Digital Content Producer, Eurotransport
Bus operator Keolis has installed real-time passenger information technology provided by Hogia to improve its bus passenger satisfaction rating in Stockholm.
Issue 5 2015 • 2 November 2015 • Laurent Kocher, Keolis Group’s Executive Vice President – Marketing, Innovation and Services
For Eurotransport, Laurent Kocher, Keolis Group’s Executive Vice President – Marketing, Innovation and Services, discusses the impact of mobile and digital technologies on public transport and how to leverage these innovations to improve the customer experience.
Whitepaper: Improving transportation safety, efficiency, and the customer experience with the Internet of Things (IoT)
Whitepapers • 15 October 2015 • Kontron
Digital information has become the life blood of the transportation industry with networks of computer chips and sensors integral to nearly every aspect…
Industry news • 20 August 2015 • Katie Sadler, Digital Content Producer, Eurotransport
A two year research project to improve access to multimodal transport information has been awarded by Innovate UK to Arup and ten consortium partners.
Issue 2 2015 • 6 May 2015 • Linda McCord, Passenger Manager at Transport Focus
What are bus passengers telling us? “Reduce journey time; 30 minutes is tiring.” “Less heavy use of brakes by the driver…” “Would like a bit more leg room behind the seats…” These are just a few of the thousands of comments we have gathered during the latest Bus Passenger Survey (BPS), writes Linda McCord, Passenger Manager at Transport Focus…
Fall in Metrolink crime creates rise in passenger satisfaction (Peter Cushing, Metrolink Director, Transport for Greater Manchester)
Staff: essential for improving the perception of network security? (Thomas Kritzer, Chairman, UITP Security Commission)
Demand for lone worker protection set to rise in the transport sector (Patrick Dealtry, Chairman of the Lone Worker Section of the British Security Industry Association)
Issue 3 2013 • 3 July 2013 • Dagmar Röller, Communications Manager, Polis
Who knows better about the quality of buses, trams and metros than its users? Within the ENERQI project – co-funded by the Intelligent Energy Europe programme of the European Commission – a methodology has been developed allowing operators to listen to their customers and to improve the quality of public transport based on customer observations taken on a continuous basis.