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Passenger Focus - Articles and news items

Positive feedback in latest Tram Passenger Survey

Industry news  •  30 April 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

Passenger Focus has announced results of the latest Tram Passenger Survey conducted in March 2015.

Passenger Focus announces results of the Autumn 2014 Bus Passenger Survey

Industry news  •  19 March 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

Passenger Focus has published results of the yearly Bus Passenger Survey.

First Bus passenger satisfaction increases

Industry news  •  12 March 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

The annual Bus Passenger Survey, published by independent watchdog Passenger Focus, has revealed 86% of First Bus passengers are ‘very’ or ‘fairly satisfied’.

First Glasgow customers amongst the most satisfied bus users in the UK

Industry news  •  27 March 2014  •  First

The results of a national bus passenger survey published by independent consumer organisation, Passenger Focus, have revealed that First Glasgow customers are amongst the most satisfied in the UK…

Record bus passenger satisfaction scores for FirstGroup

Industry news  •  26 March 2014  •  FirstGroup

Managing Director of FirstGroup’s Bus Division, Giles Fearnley, has welcomed the results of the latest Bus Passenger Survey published by independent watchdog, Passenger Focus…

Go North East welcomes latest passenger satisfaction figures

Industry news  •  26 March 2014  •  Go North East

Go North East has welcomed the latest bus passenger satisfaction figures from Passenger Focus…

York’s buses ranked among the best in the UK

Industry news  •  26 March 2014  •  City of York Council

Passengers on York’s buses rank them amongst the best in the UK according to surveys made by Passenger Focus, the UK’s independent watchdog for bus and rail services…

Real-time Passenger Information supplement

Issue 3 2013, Supplements  •  4 July 2013  •  David Brown, Guy Dangerfield, Joanna Baczewska, Mark Cartwright

Something for everyone: why realtime matters (David Brown, Chair of pteg)
Raising the confidence of bus passengers (Guy Dangerfield, Passenger Manager, Passenger Focus)
Real-time expansion for Warsaw’s tram network (Joanna Baczewska, Member of the Management Board – CFO, Tramwaje Warszawskie)
The new normal (Mark Cartwright, Managing Director, RTIG)


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