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Passenger Focus - Articles and news items

Xplore Dundee passenger satisfaction score higher than the country’s average

Industry news  •  22 March 2017  •  Eurotransport Magazine

The latest survey by Transport Focus has shown that 91% of Xplore Dundee bus passengers are happy with its service; a score which is higher than the Scottish average.

First Bus responds to its Transport Focus survey results

Industry news  •  22 March 2017  •  Eurotransport Magazine

Independent watchdog, Transport Focus, has released the results of its autumn 2016 Bus Passenger survey and First Bus has responded to its positive results.

Reading Buses score well in Transport Focus bus survey

Industry news  •  22 March 2017  •  Eurotransport magazine

Reading Buses has scored a 93% overall satisfaction score in the latest Passenger Focus bus survey.

Go-Ahead joins with RNIB to improve bus travel for blind and partially sighted people

Industry news  •  22 March 2017  •  

Go-Ahead has signed up to the RNIB’s (Royal National Institute of Blind People) Bus Charter, to ensure services are accessible for passengers with sight loss. The ‘We’re On Board’ Bus Charter, which sets out 13 commitments, aims to help improve travel for blind and partially sighted people. Go-Ahead has partaken in ‘Swap With Me’ events as […]

New app will help design suitable transport for people with sight loss

Industry news  •  21 March 2017  •  Eurotransport Magazine

The Transport Systems Catapult (TSC) is using smartphone technology to help design transport suitable for people with sight loss conditions.

Chair of Bus Users UK moves to a new role at The Big Lemon

Industry news  •  17 March 2017  •  Eurotransport Magazine

Norman Baker, Chair of Bus Users UK, is leaving the organisation to take up a new role as Managing Director of Brighton bus operator, the Big Lemon.

Future public transport projects will need to focus on city liveability

Industry news  •  2 March 2017  •  Rachael Harper

A new report by the Economist Intelligence Unit, The Urban Transit Evolution, has called for a focus on public welfare when deciding on future public transport projects within cities.

Positive feedback in latest Tram Passenger Survey

Industry news  •  30 April 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

Passenger Focus has announced results of the latest Tram Passenger Survey conducted in March 2015.

Passenger Focus announces results of the Autumn 2014 Bus Passenger Survey

Industry news  •  19 March 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

Passenger Focus has published results of the yearly Bus Passenger Survey.

First Bus passenger satisfaction increases

Industry news  •  12 March 2015  •  Katie Sadler, Digital Content Producer, Eurotransport

The annual Bus Passenger Survey, published by independent watchdog Passenger Focus, has revealed 86% of First Bus passengers are ‘very’ or ‘fairly satisfied’.

First Glasgow customers amongst the most satisfied bus users in the UK

Industry news  •  27 March 2014  •  First

The results of a national bus passenger survey published by independent consumer organisation, Passenger Focus, have revealed that First Glasgow customers are amongst the most satisfied in the UK…

Record bus passenger satisfaction scores for FirstGroup

Industry news  •  26 March 2014  •  FirstGroup

Managing Director of FirstGroup’s Bus Division, Giles Fearnley, has welcomed the results of the latest Bus Passenger Survey published by independent watchdog, Passenger Focus…

Go North East welcomes latest passenger satisfaction figures

Industry news  •  26 March 2014  •  Go North East

Go North East has welcomed the latest bus passenger satisfaction figures from Passenger Focus…

York’s buses ranked among the best in the UK

Industry news  •  26 March 2014  •  City of York Council

Passengers on York’s buses rank them amongst the best in the UK according to surveys made by Passenger Focus, the UK’s independent watchdog for bus and rail services…

Real-time Passenger Information supplement

Issue 3 2013, Supplements  •  4 July 2013  •  David Brown, Guy Dangerfield, Joanna Baczewska, Mark Cartwright

Something for everyone: why realtime matters (David Brown, Chair of pteg)
Raising the confidence of bus passengers (Guy Dangerfield, Passenger Manager, Passenger Focus)
Real-time expansion for Warsaw’s tram network (Joanna Baczewska, Member of the Management Board – CFO, Tramwaje Warszawskie)
The new normal (Mark Cartwright, Managing Director, RTIG)


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