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London - Articles and news items

Every journey matters — a pan-TfL Customer Information Strategy

Issue 1 2016, Transport Extra  •  25 August 2016  •  Silke Elvery, Strategy and Planning Manager, Transport for London (TfL)

Silke Elvery provides details of TfL’s Customer Information Strategy and how it supports the fact that customers ultimately want an empowered and easy experience…

Improving the Tube for London

Issue 2 2014  •  30 April 2014  •  David Waboso, Director of Capital Programmes, London Underground

Life’s never dull on London Underground, but the last couple of years have been truly memorable. The 2012 Olympic and Paralympic Games gave us the chance to showcase London and its transport network, and 2013 saw a year-long celebration of the Underground’s 150th anniversary and the railway’s role in the capital’s growth and development in the last century and a half. We’re now also starting to really see the benefits of all the modernisation work we’ve put into the network, with a programme that’s more far-reaching and intensive than anything attempted before. Rebuilt stations, brand new trains and upgraded signalling are helping us to unlock 30% more capacity, while a steely focus on reliability has seen delays reduced by 37% in the last five years. The Victoria and Jubilee lines now run with record reliability and at some of our highest ever frequencies, rivalling the most frequent services in the world…

Connecting the London Underground

Issue 4 2013  •  22 August 2013  •  Gareth Bacon, London-Wide Assembly Member, Greater London Authority Conservatives

The London Underground facilitates no voice or SMS communications and recent steps to add Wi-Fi to 120 of the 260 stations is by no means competitive with cities such as Paris and Berlin who have had mobile phone technology since the late-1990s. The Tube needs to play a serious game of catch-up to provide what is becoming a standard in the commuter transport industry. The technology is now almost cost neutral and can provide added value to a system in terms of traffic management, safety, and alternative revenue sources.
The current experience

The prevalence of communications technology is quite impressive, to the point that while travelling on most of the world’s metropolitan transport systems it is commonplace to be connected even when you’re hundreds of feet underground. Metropolitan transport operators are no longer exceeding expectations when connecting passengers underground – they are meeting them.

Working towards the next 150 years…

Issue 2 2013  •  24 April 2013  •  David Waboso, Director of Capital Programmes, London Underground

2013 marks 150 years since the first Tube journeys took place between Paddington and Farringdon on the Metropolitan Railway. At a time when people had no electricity in their homes, inside toilets were a rarity and radio and television did not yet exist, the Tube was a revolutionary blast of modernism. From that starting point the network has grown and evolved so that now it is pretty well impossible to imagine London without the Tube network.

As well as being celebrated in London and across the country, our special birthday became a global media event with papers and news channels in all corners of the world. That’s not a total surprise because London is the most visited city in the world and we’re the first ever underground railway, with close links to metro operators around the world. But it has been wonderful to see the high regard and affection that our railway is held in at home and around the world.

The DLR – part of Britain’s golden transport team

Issue 2 2013  •  24 April 2013  •  Jonathan Fox, Director, Docklands Light Railway

“Hidden in plain sight” is the phrase that could well describe the presence and performance of London’s Docklands Light Railway (DLR) during the hugely successful London 2012 Olympic and Paralympic Games. Placed right in the middle of the Capital’s Olympic ‘hub’ and linking the main Olympic Park at Stratford with the ExCeL centre (which alone contained five separate arenas), Greenwich Park and the Royal Artillery Barracks at Woolwich Arsenal, Transport for London’s DLR carried 7.2 million (including the opening ceremony night) people during the 17 days of the Olympic Games – 100% more than usual.

We also carried 4.3 million passengers during the Paralympics and served both Games with a 99% reliability rate. Although the success of the first ever ‘Public Transport’ Games was obviously a London-wide effort across many modes, we like to think the DLR performance over those 28 glorious days in 2012 earned us a very prominent placing in Britain’s golden transport team.

With these sorts of figures, I certainly don’t think we can still be described as a ‘light railway’.

 

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