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The voice of today’s passenger

19 February 2017  •  Author(s): Claire Walters, Chief Executive, Bus Users UK

The voice of today’s passenger

Claire Walters joined Bus Users UK as Chief Executive in 2012 with a single focus; to ensure the voice of the passenger is heard by decision-makers at all levels, from central government to transport planners, local authorities and operators. Here Claire writes that a lot of this work is, naturally, behind the scenes but with the UK’s Buses Bill likely to reach the final stages in Parliament imminently, there’s a lot to do.

The Buses Bill was intended to unlock the potential of bus travel and replicate some of the success experienced in London, which has seen an increase in services and rising passenger numbers, with bus use up by 31% over the past decade. The aim was to create an ‘Enabling Bill’ that would give local authorities the freedom of choice to design bus services according to local need. But with some of the successes achieved when the Bill was amended by the House of Lords now set to be overturned by Parliament, the good intentions with which the Bill was launched may prove impossible to achieve in reality when the Bill becomes law.

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